PRIVACY POLICY

for Jivan Available On Google Play Store

This Privacy Policy has been effective from January 13th April, 2022

Jivan mobile application platform (each a “Platform”) is a platform which allows the users to communicate with each other directly either through direct messaging or through the mobile application itself without any kind of intervention from Jivan. Jivan recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to all products and services provided by Jivan and sets out how Jivan may collect, use and disclose information in relation to Users of the Platform.

User may use Jivan's services via a mobile device either through mobile applications or mobile optimized websites. This Privacy Policy also applies to such use of Jivan’s services and products.

All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use of the Platform, which can be found here. Contracting entity shall be Jivan Charitable Trust Limited (herein after referred to as ‘Jivan’ or ‘us’ or ‘our’).

1. COLLECTION OF INFORMATION

  1. a. User(s) privacy is important to Jivan and Jivan have taken steps to ensure that Jivan do not collect more information from User than is necessary for Jivan to provide User(s) with Jivan’s services and to protect User(s) account.
  2. b. Information including, but not limited to, User name, address, phone number, email address, and user preferences ("Registration Information") may be collected at the time of User registration on the Platform.
  3. c. Registration Information, Account Information, Activities Information, and Browsing Information are collectively referred to as User Data.
  4. d. It is mandatory for Users of the Platform to provide certain categories of User Data (as specified at the time of collection). In the event that Users do not provide any or sufficient User Data marked as mandatory, Jivan may not be able to complete the registration process or provide such Users with Jivan’s products or services.

2. USE OF USER DATA

If you provide any User Data to Jivan, you are deemed to have authorized Jivan to collect, retain and use that User Data for the following purposes:

  1. a. Verification of User’s identity;
  2. b. processing User’s & business registration as a user,
  3. c. providing User with customer service and responding to User(s) queries, feedback, claims or disputes
  4. d. to facilitate communication between Users on the Platform and / or processing Users transactions on the Platform.
  5. e. performing research or statistical analysis in order to improve the content and layout of the Platform, to improve Jivan’s product offerings and services and for marketing and promotional purposes;
  6. f. subject to applicable law, Jivan (including our affiliated companies and their designated Service Providers may use User’s name, phone number, residential address, email address, and other data ("Marketing Data") to provide notices, surveys, product alerts, communications and other marketing materials to User(s) relating to products and services offered by Jivan or Jivan’s affiliated companies;
  7. g. if User voluntarily submit any User information or other information to the Platform for publication on the Platform through the publishing tools, then Users are deemed to have given consent to the publication of such information on the Platform
  8. h. making such disclosures as may be required for any of the above purposes or as required by law, regulations and guidelines or in respect of any investigations, claims or potential claims brought on or against us or against third parties

3. DISCLOSURE OF USER DATA

  1. a. User further agrees that Jivan may disclose and transfer User Data to third party service providers (including but not limited to data entry, database management, promotions, products and services alerts, authentication and verification services) ("Service Providers"). These Service Providers are under a duty of confidentiality to Jivan and are only permitted to use User Data in connection with the purposes specified in clause 2 herein above
  2. b. User(s) agree that Jivan may disclose and transfer User Data to Jivan’s affiliated companies and/or their designated Service Providers.
  3. c. When necessary Jivan may also disclose and transfer User Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations.
  4. d. Any User Data supplied by User will be retained by Jivan and will be accessible by our employees, any Service Providers engaged by Jivan and third parties referred to in clause 3 herein, for or in relation to any of the purposes stated in Clause 2 herein above.
  5. e. Jivan may share User Data with third parties, including without limitation, banks, financial institutions, credit agencies, or vendors to enable such third parties to offer their products or services to such Users. While Jivan shall endeavour to have in place internal procedures to keep User Data secure from intruders, there is no guarantee that such measures/procedures can eliminate all of the risks of theft, loss or misuse.

4. RIGHT TO UPDATE USER DATA

Under the applicable laws, User have the right of access to personal information held by Jivan and to request updating / correcting the information.

5. COOKIES

Jivan uses "cookies" to store specific information about User and track User(s) visits to the Sites. A "cookie" is a small amount of data that is sent to User’s browser and stored on User’s device. If User does not deactivate or erase the cookie, each time User uses the same device to access the Platform, our services will be notified of User visit to the Platform and in turn Jivan may have knowledge of User visit and the pattern of User’s usage.

6. CHANGES TO THIS PRIVACY POLICY

Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the Platform. Once posted on the Platform the new Privacy Policy will be effective immediately. Your continued use of the Platform shall be deemed to be your acceptance to the provisions of the Privacy Policy. User agree that any information Jivan hold about User (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy.

7. CONTACT US

Any query, question or feedback please mail us on jivancharitabletrust@gmail.com